Front Office Executive for International School at BKC, Mumbai

Job Description:

Opening For Front Office Executive

Experience: 4–10 years
Job description
Role & responsibilities

1. Front Desk Management
 Greet and assist visitors, parents, students, and staff courteously.
 Ensure the reception area is tidy, organized, and equipped with necessary materials.

2. Communication &  Coordination
 Answer phone calls, respond to emails, and route messages appropriately.
 Handle parent and visitor inquiries effectively and provide accurate information about school programs, policies, and events.
 Coordinate with academic and administrative departments to ensure smooth information flow.
3. Administrative Support
 Maintain visitor logs, attendance registers, and communication records.
 Assist in organizing school events, parent meetings, and other functions.
 Manage incoming and outgoing mail and courier services.
 Support admissions and enrolment processes as directed by the
Admissions Officer or Admin Manager.
4. Record Keeping & Data Management
 Maintain updated records of student and staff contact details.
 Manage filing systems, both physical and digital, ensuring confidentiality and accuracy. Support documentation for IB accreditation, training sessions, and school audits when needed.

5. Professional Conduct
 Uphold the values and culture of the IB school, demonstrating respect, empathy, and effective communication.
 Ensure adherence to safety and security protocols for all visitors and students. Maintain discretion and confidentiality in handling sensitive information.

Qualifications and Skills Required:

 Bachelor’s degree in any discipline.
 4–10 years of experience in front office or administrative roles (experience in a school or educational institution preferred).
 Excellent verbal and written communication skills (English proficiency essential).
 Strong interpersonal and customer service skills.
 Proficiency in MS Office (Word, Excel, Outlook) and basic database management.
 Well-groomed, courteous, and organized.
 Ability to multitask and remain calm under pressure.
Work Environment:
 Full-time, on-campus role.
 Requires interaction with parents, students, faculty, and external stakeholders daily.

About company:  International is a co-educational day school, which provides an outstanding education through the holistic based curriculum.