Job Description:

Job Description

Lead Engineer - Fleet Management is responsible to provide technical leadership to the in service technical management of assigned product components throughout the product life cycle.
Key responsibilities include, monitoring and internal/external response to the in-service performance of the assigned hardware relative to product requirements with respect to safety, reliability, durability, cost of ownership and customer technical advocacy.
- Lead Safety & reliability Programs and Provide Technical support
- Project management of Fleet management, TAT , Services Productivity projects
- Deliver Customer Satisfaction / Build relationships

In this role, you will report to Sub-Section Manager, Fleet Management –GP Section, JFWTC, Bangalore.
In addition, you will interface with organizations such as the Engineering Departments (Design, Repair, Analytics, MAE and MPED, etc.,), MRO
shops, Digital Services Solutions (DSS), CSA Operations, Aviation Operations Center (AOC), Customer & Product Support Organization (C&PSO) and GRC based on business need.

Job Description

• Lead the assigned hardware engineering activities bringing customer’s perspective to the team. Work along with team on other modules beyond assigned hardware and provide mentoring/guidance.
• Answer technical inquiries and departure records from external airlines, customer overhaul shops, as well as internal GE shops.
• Drive resolution to top in-service issues and on-time customer responsiveness, burn down DR volume.

Own Manual changes.
• Deliver timely and accurate field containment plans and work with the expanded engineering team to develop field fix design solutions
• Assure proper documentation of technical data generated for the assigned projects and/or tasks complying with engineering and agency policies and procedures
• Lead business initiatives for field issues and cost of ownership goals
• Provide support for Time On Wing (TOW) objectives and Customized Service Agreements (CSA)/ Cost Margin Reviews (CMR) reviews around hardware ownership
• 24/7 availability on need basis to resolve field issues (eg AOG, Workscope Mitigation, Work stoppage) regarding assigned hardware
• Formulate and implement plans to achieve technical and program requirements, schedules and customer commitments.
• Foster and inspire a collaborative work style and display team-oriented behavior with a proactive communication internally and externally

 Qualifications/Requirements

- Bachelors /Masters/PhDs in Mechanical Engineering specialization with strong academic track record.
- Minimum of 4 years of experience in Aviation Engines or Turbo machinery Product support Engineering (PSE), Design or Repair activities
- Strong engineering problem solving capabilities
- Strong project management skills including cross-functional coordination of activities
- Ability to communicate effectively with all levels of the organization both internally and externally
- Ability and willingness to travel as required
- Lean Six Sigma Green Belt Certified

 Desired Characteristics

• Master’s Degree in Engineering
• Previous experience in a product or customer support role or Fielded hardware design experience
• Familiarity with aircraft flight operations and mission analysis
• Ability to effectively interact with the customer
• Process focused with the ability to assess and improve processes and work on methods
• Strong organization and planning skills
• Strong oral and written communication skills
• Excellent interpersonal and leadership skills
• Lean Six Sigma – Black Belt or Master Black Belt