Chief Manager Program Manager – RCU Chennai

Job Description:

This role is responsible for overseeing the effective implementation of technological solutions, Monitoring and Closure all
compliance requirements on Fraud risk, act as an interface between Analytics team, IT and RCU operations teams, review
analytical models and its effectiveness, documenting and execution of SOPs, owning projects and tracking, preparing RCU
dashboards for reviews and implement action points, building and maintaining healthy business relations with external
and internal customers.

 Act as bridge between IT, Analytics and RCU operations Team
 Responsible for executing the proposed technological projects, leading the
change.
 Planning and execution of central activities.
 Evaluating effectiveness of analytical models, tracking, and measuring
performance.
 Responsible for design & deployment of technological solutions to control fraud
losses.
 Drive, Manage and improvise automation on existing frauds checks and
controls.
 Review of processes and identification of Gaps and suggesting for process
improvements
 Should be hands on with system integrations, process digitization, candidates
with analytical acumen and eye for details are ideal. 
 Liaison with all Stakeholders – Credit, Risk, Finance, Marketing, Sales,
Collections, Operations, Planning and Products Teams
 Management dashboards and MIS, preparing reports for the management
stating trends, patterns, and predictions using relevant data
 Mentoring, training & developing team members to ensure operational
efficiency and product knowledge
 Monitoring performance of team members to ensure efficiency and meeting of
individual & group KRAs