Regional Manager Operations at Mumbai (QSR)

1.     Operational Excellence:

o   Ensure all restaurants within the region adhere to company policies, operational standards, and regulatory requirements.

o   Conduct regular audits to maintain quality, safety, and hygiene standards.

o   Monitor food and service quality to meet or exceed customer expectations.

2.     Team Leadership and Development:

o   Recruit, train, and mentor store managers and staff to build high-performing teams.

o   Conduct regular performance evaluations and provide actionable feedback for improvement.

o   Foster a positive and collaborative work environment to boost employee engagement and retention.

3.     Financial Performance:

o   Drive revenue growth and profitability by implementing effective sales strategies and controlling operational costs.

o   Analyze financial reports and key performance metrics to identify areas for improvement.

o   Develop and manage budgets, ensuring alignment with company financial objectives.

4.     Customer Experience:

o   Champion exceptional customer service across all locations, addressing customer feedback and resolving complaints promptly.

o   Monitor customer satisfaction metrics and implement initiatives to improve the guest experience.

5.     Strategic Planning:

o   Collaborate with senior leadership to develop and execute regional growth strategies.

o   Identify market trends, competitive activities, and new opportunities to enhance brand presence.

o   Assist in the rollout of new products promotions, and initiatives to achieve business objectives.

6.     Compliance and Reporting:

o   Ensure compliance with food safety, labor laws, and other regulatory requirements.

o   Prepare and submit operational reports, including sales performance, employee metrics, and other relevant data, to senior management.