Manager / Lead – Training Academy (Infrastructure and Operations), Delhi EC

Job Description:

Role : Manager / Lead – Training Academy (Infrastructure and Operations)
Positions : 1 Opening (Role Based out of - Gurugram)
Type : Full Time, Work from Office
Reporting to : Head – L and D / HR Head
Experience : 6–12 years (Training Operations, Infrastructure Management, L and D Operations, Facility
& Academy Management)
*NOTE: Work sample required to assess skillset (Can be discussed)

Position Overview
We are seeking a highly organized and execution-focused Training Academy – Infrastructure Lead to establish, manage, and scale the Training Academy infrastructure. 
This role will ensure that the academy functions as a world-class capability-building center with best-in- class physical infrastructure, digital learning systems, product demo zones, and seamless operational management.

Your Role and Responsibilities
1. Academy Infrastructure Setup and Management

• Establish and manage Training Academy infrastructure (classrooms, demo zones, product display areas, labs).
• Oversee design and setup of:
• Product Experience Zones
• Technical Demo & Installation Labs
• Digital Training Studio (for video creation & webinars)
• Assessment & Certification Rooms
• Ensure training rooms are equipped with AV systems, smart screens, recording tools & LMS integration.
• Coordinate with Admin & Procurement for infrastructure upgrades and maintenance.

2. Product & Demo Asset Management

• Ensure availability of latest product samples & demo kits for:
• Digital Locks, Safes, Door Hardware, Glass Fittings, Access Control Systems
• Maintain demo inventory & calibration of training kits.
• Coordinate with Product & Service teams for new launch displays & installation setups.
• Ensure proper labeling, product documentation & experience flow within academy.

3. Digital Learning and LMS Operations

• Ensure smooth execution of virtual & hybrid training programs.
• Oversee recording studio operations for micro-learning & product videos.
• Maintain digital content repository and access control.
• Track attendance, certification data & digital engagement metrics.

4. Training Operations & Scheduling

• Manage annual training calendar logistics.
• Coordinate trainer availability, session scheduling & participant communication.
• Ensure seamless onboarding training batches (Sales, Service, Channel Partners).
• Maintain training data, attendance records & infrastructure utilization reports.

5. Governance and Compliance

• Ensure safety compliance within demo & installation labs.
• Implement infrastructure audit checklists.
• Monitor academy operational costs & optimize budgets.
• Maintain SOPs for academy operations.

Functional Skills

1. Strong understanding of Training Academy Setup & Infrastructure Planning
2. Knowledge of AV systems, smart classrooms & studio setup
3. Experience in setting up academy in similar domain from infra to capability
4. Budgeting & vendor management capability
5. Inventory & asset management expertise
6. Operational excellence & process documentation skills
7. Exposure to hardware / building material industry preferred
Key Deliverables / KPIs
1. Fully operational Training Academy setup within defined timelines
2. Infrastructure uptime & readiness score
3. Demo product availability & compliance rate
4. LMS adoption & training execution efficiency
5. Training batch execution without operational delays
6. Cost optimization & budget adherence
Required Skills and Competencies
1. Strong technical knowledge of hardware / electronic security products
2. Excellent training delivery & facilitation skills
3. Ability to simplify technical concepts for field teams
4. Strong analytical & problem-solving capability
5. Stakeholder management & leadership skills
6. High ownership & execution-driven mindset
7. Willingness to travel for field audits & regional training

Educational Qualification
Graduate (Operations / Business Administration preferred)
Certification in Project Management or L and D Operations preferred