Assistant Manager / Manager Credit Controller, Mumbai

Job Description:

Job Purpose

To manage customer credit exposure, collections, outstanding monitoring, and revenue
risk control for Broadband Enterprise customers, while ensuring timely realization of
revenue and minimizing bad debts.

Key Responsibilities

1. Customer Outstanding & Collection Management
Monitor customer-wise outstanding ageing for entire Broadband Business like B2B,
B2C, Bulk Bandwidth, Enterprise, Celerityx and SAP.
Ensure timely follow-up for overdue payments through calls, emails, and coordination
with Sales/Business teams.
Track collection against due dates and escalate long-pending outstanding cases.
Maintain customer ledger reconciliation and resolve billing/payment disputes.
2. Credit Control & Risk Monitoring
Assess customer creditworthiness before onboarding and credit limit allocation.
Monitor credit exposure of distributors, channel partners, and enterprise customers.
Recommend credit hold/blocking for high-risk or overdue accounts.
Ensure adherence to approved credit policy and payment terms.
3. Reconciliation
Perform reconciliation between: Billing vs Collection, CRM vs ERP/SAP and Customer
wallet vs actual receipts
Identify leakage, incorrect billing, duplicate adjustments, or unaccounted credits.
Coordinate with Operations, Sales, and IT teams for issue resolution.
4. Billing & Adjustment Control
Review and validate: Credit notes, Debit notes, Waivers, Adjustments, Refund requests
Ensure proper approvals and supporting documents before processing.
5. Collection MIS & Reporting
Prepare and circulate:
Daily collection reports
Outstanding ageing reports
Collection efficiency MIS
Bad debt analysis
Provisioning summaries
Present key observations and collection risks to management.
6. Coordination with Internal Teams

Desired Profile / Criteria / Skills :

Work closely with:

Sales Team
Customer Support
Business Operations
Billing Team
Legal Team
Support legal escalation and recovery actions for default cases.
Key Skills Required
Strong understanding of Accounts Receivable (AR) and collection processes
Knowledge of telecom/broadband billing systems
Good analytical and reconciliation skills
Strong follow-up and stakeholder management capability
Proficiency in Excel (Pivot, Lookup, MIS preparation)
Knowledge of ERP/SAP/CRM systems preferred
Preferred Industry Experience
Broadband / ISP
Telecom
Cable TV / DTH
Enterprise Billing & Collection
Educational Qualification
B.Com / M.Com / CA/MBA Finance preferred
Experience Required
3–8 years of relevant experience in Credit Control / Collection / Accounts Receivable