Customer Service Manager Chennai
1 Nos.
140831
Full Time
5.0 Year(s) To 8.0 Year(s)
9.00 LPA TO 10.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Banking/Financial Services
Any - Any Graduation
Job Description:
Key Responsibilities:
- Handle end-to-end customer complaints received through the RBI CMS portal.
- Act as the liaison between the organization, customers, and the RBI Ombudsman office.
- Ensure all RBI complaints are resolved within the defined internal and regulatory timelines.
- Maintain high-quality complaint resolution and minimize repeat complaints.
- Analyze customer complaints to identify root causes (RCA) and implement preventive actions.
- Drive process improvements based on complaint trends and customer feedback.
- Work on initiatives to improve customer satisfaction (CSAT) and operational efficiency.
- Conduct regular reviews with stakeholders to improve closure quality and turnaround times.
- Manage escalated cases and ensure compliance with RBI guidelines and internal policies.
- Depending on experience, the role may involve handling a team as well as working as an individual contributor on critical projects.
Key Skills :
Company Profile
--- --- --- --- is a Public incorporated on 15 April 2015. It is classified as Non-govt company and is registered at Registrar of Companies, Chennai. Its authorized share capital is Rs. 3,000,000,000 and its paid up capital is Rs. 1,800,00
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