MIS Analyst Telecom Broadband Field (Off Role)

Job Description:

MIS Analyst – Telecom/Broadband Field
Operations
Role Summary
We are looking for an MIS Analyst to support Telecom/Broadband Field Operations through accurate
MIS reporting, dashboard management, data analysis, KPI tracking, partner incentive management,
billing inputs, and actionable business insights.
The role will work closely with Operations, Partner Management, Finance, and Management to
ensure accurate reporting, timely incentive payouts, and monthly partner billing closure.
Key Responsibilities
Prepare daily, weekly, and monthly MIS reports, dashboards, and management
presentations.
Track operational KPIs including SLA, TAT, productivity, quality, NPS, FONI, and pendency.
Analyse performance data, identify gaps, and provide actionable insights to management.
Manage Partner Incentive Calculation as per defined schemes, eligibility, and performance
parameters.
Validate incentive calculations and coordinate incentive payout processing with Finance and
Operations.
Prepare and validate monthly Partner Billing inputs based on operational and commercial
data.
Coordinate with Finance and Partner Management for billing, payout, and reconciliation.
Ensure data accuracy and timely closure of MIS, billing, and incentive reports.
Automate and improve reporting processes using Advanced Excel, Power Query, Power BI,
VBA, or SQL.
Support ad-hoc analysis, management reviews, and business requirements.
Key KPIs
SLA & TAT Performance
Field Productivity
Quality & NPS
FONI
Pendency / Backlog
Partner Performance
Incentive Calculation Accuracy
Incentive Payout Timeliness
Partner Billing Accuracy
Monthly Billing Closure

Desired Profile / Criteria / Skills :

Required Skills
Strong knowledge of MS Excel and advanced formulas.
Experience in MIS reporting, dashboards, and data analysis.
Good understanding of operational KPIs and performance reporting.

Experience in partner incentive calculation and payout processing.
Experience in partner billing inputs and reconciliation.
Strong attention to detail and data accuracy.
Good communication and stakeholder coordination skills.
Ability to work with large datasets and meet tight reporting timelines.
Preferred Skills
Power BI
SQL
Power Query
Power Pivot
VBA / Macros
Advanced Excel
Telecom / Broadband / Field Operations experience
Core Competencies
Analytical Thinking
Attention to Detail
Problem Solving
Data Interpretation
Commercial Acumen
Process Improvement
Stakeholder Management
Communication & Collaboration
Time Management
Ownership & Accountability
Education & Experience
Experience: 2–5 years
Education: Bachelor’s Degree
Preferred Industry: Telecom / Broadband / Field Operations / Service Operations / Partner
Management
Work Schedule
Working Days: 6 days per week with rotational weekly off
Office: Monday to Friday
Weekends: Work from Home
Working Hours: 9:00 AM – 6:30 PM
Location: Kalina, Santacruz East, Mumbai
Role Objective
To deliver accurate, timely, and insightful MIS reporting while effectively managing operational
performance, partner incentives, incentive payouts, and monthly partner billing inputs, enabling
better decision-making and operational efficiency.
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