Senior Manager - API- Application (Production Support) Navi Mumbai

Job Description:

JOB ROLE:  

• Be responsible for production support & release management for application ESB.
• Be responsible for managing and supporting enterprise integration platforms, APIs, and service orchestration layers in a 24x7 production environment. 
• The role involves ensuring high availability, incident resolution, performance optimization, DR readiness, and operational governance for critical BFSI integration.
• The candidate should possess strong experience in ESB technologies, API integrations, incident management, and stakeholder coordination within banking/NBFC environments.
• This senior leadership role requires strong technical expertise, strategic thinking, and proven experience in managing mission-critical systems at scale.
• Should possess excellent troubleshooting and analytical skills.

KEY RESPONSIBILITIES

• API Strategy & Governance – Define API standards, guidelines, and governance aligned with business objectives.
• Architecture Design – Design scalable, secure, and reusable API architectures that support enterprise systems.
• Business Integration – Understand how APIs drive business processes and ensure APIs deliver measurable value.
• Security & Compliance – Implement secure authentication, authorization, and compliance with industry standards and all VA points should be closed.
• Performance Optimization – Monitor and optimize API performance, scalability, TPS,and reliability.
• Cross-System Integration – Lead integration of APIs across internal, external, and partner systems.
• Mentor-ship & Leadership – Guide junior engineers, review code, and ensure adherence to best practices.
• Monitoring & Alerting – Establish monitoring dashboards and alerting mechanisms for API health.
• Documentation & Standards – Maintain clear API documentation and enforce consistent design patterns.
• Innovation & Roadmap – Identify opportunities for new APIs that enhance business capabilities.
• Audit:-He should handle Audit points very care fully and all open audit point should be closed.
• Troubleshooting Expertise -Must demonstrate advanced troubleshooting skills with a holistic, 360-degree view across all connected systems and interfaces.
• Digital Channel Experience -Proven track record of working across multiple digital channels, ensuring adaptability and cross-platform proficiency.

MANDATORY SKILLS REQUIRED

• API Platform Knowledge-Hands-on experience with at least one major API management platform, such as:,Google Apigee, Kong Gateway, MuleSoft Anypoint, AWS  API Gateway, IBM API Connect, IBM/SAG Webmethods etc..
• Must have 5+ years experience in API Management implementation or production support for large BFSI organization. 
• Must have managed team of 10+ members with mix of L1/L2 Support engineers.
• Having business understanding of BFSI / NBFC domain especially for Lending (Vehicle, Personal, Business, Gold & Micro FinanceLoans etc..), Digital Lending (CD, LFS, Product Finance etc..), Insurance etc..
• Have strong knowledge of digital integration  stack. 
• Have strong lending/digital lending experience in support. 
• Have good  understanding of complex networking architecture concepts including firewall/WAF/FQDN rules.
• Must have done Vendor negotiation/on boarding/ SLA Management.
• Must have Experience supporting critical production systems at least for 5 years
• Worked in NBFC/BFSI/FinTech/Aggregators Startup Sector is mandatory.