Enterprise NOC Manager based at Mumbai
Job Description:
Core Objectives
Lead and mentor a 10-member engineering team responsible for 24/7 service
delivery, onboarding, and assurance of national enterprise circuits (ILL, P2P Leased
Lines, MPLS-VPN, and Managed SD-WAN).
Key Responsibilities
Team Leadership: Manage 24/7 shift rosters, escalations, training, and
operational workflows for 10 provisioning and assurance engineers.
Service Provisioning: Enforce zero-defect circuit activations, BGP/VLAN
configurations, and RFC 2544 / Y.1564 throughput acceptance testing.
Service Assurance: Lead 24/7 proactive link monitoring, rapid fault isolation
(CPE, PE, last-mile fiber), and Major Incident Management (Sev-1) bridges.\
SLA & RCA Governance: Maintain 99.5%+ uptime contracts, defend SLA
commitments, and deliver customer-facing RCAs within 24–48 hours.
Partner Coordination: Manage field repair dispatches, dark fiber partners, and
OEM TAC cases (Cisco, Juniper, Huawei, Fortinet).
Target KPIs
Circuit Uptime: across all active corporate links.
Provisioning Delivery: orders activated on-time against committed RFS dates.
MTTR: for logical/routing faults; for last-mile fiber dispatches.
RCA Compliance: 100% of major incident RCAs submitted within 24–48
hours.
Desired Profile / Criteria / Skills :
Candidate Requirements
Experience: 7–10 years in ISP/Telco enterprise operations, with 2+ years
leading a NOC or provisioning team.
Technical Skills: Strong command of BGP, MPLS L2/L3VPN, VLANs (QinQ),
SD-WAN, and RFC 2544 testing tools.
ns in a dynamic ISP/Telecom environment.
Company Profile
We provide customers access to the best internet speeds for enhanced productivity, entertainment, and communication. We are --- of India’s largest ISPs with a presence in 350+ key cities across the country and counting. we connect homes and offices online with our Fiber-To-The-Home (FTTH) on Gigabit Passive Optical Network (GPON) technology. The GPON technology offers a reliable roadmap to meet customer demands. the end user via fibre optic cable, making it more efficient than a standard copper . We have successfully commissi---d and managing an NLD (National Long Distance) network in some major cities & public Wi-Fi solutions in Dharavi-Mumbai, Delhi, including major public festivals across India.We are passionate about delivering the best customer experience, and constantly strive to improve our services to meet the evolving needs of our customers.
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