Enterprise NOC Engineer based at Mumbai

Job Description:

Shift: 24/7/365 Rotational Shifts
Reports To: Enterprise NOC Manager / Shift Lead
Role Overview

The Enterprise NOC Engineer is responsible for real-time monitoring,
troubleshooting, and rapid restoration of enterprise telecommunications links across
our national backbone. This role covers B2B enterprise services, including Internet
Leased Lines (ILL), Point-to-Point (P2P / Layer-2 circuits), MPLS-VPN, and
Managed SD-WAN.

Key Responsibilities

 Proactive Monitoring: Monitor enterprise NMS platforms (PRTG, SolarWinds,
SevOne, Zabbix) 24/7 for link-down alerts, interface errors, packet drops, and
high latency/jitter.
 Fault Isolation & Triage: Diagnose layer-1 to layer-3 issues across Customer
Premises Equipment (CPE), Provider Edge (PE) routers, optical transceivers
(DOM/DDM levels), and SD-WAN appliances.
 Protocol Diagnostics: Verify BGP neighbor states, OSPF routing, VLAN/QinQ
tagging, static routing, and MPLS label integrity.
 Field & Partner Coordination: Coordinate with local fiber maintenance teams,
dark fiber leasing partners, and OEM support (Cisco, Juniper, Huawei,
Fortinet) for fiber cuts (OTDR testing) and hardware RMAs.
 Circuit Acceptance & Testing: Perform and validate loopback, RFC 2544, and
Y.1564 throughput tests during new link provisioning and post-restoration
verification.
 Customer Communications: Issue timely, professional ticket updates and
incident notifications to enterprise client IT teams and assist in compiling data
for Root Cause Analysis (RCA) reports.

Key Performance Indicators (KPIs)

 Mean Time to Acknowledge (MTTA): from alarm trigger to incident ticket
generation.
 Mean Time to Restore (MTTR): for logical/routing faults; for physical fiber
faults.

 First-Contact Resolution (FCR): of issues resolved at L1/L2 tier without
escalation.
 Customer Proactive Updates: Dispatch initial update within 15 minutes of
outage; refresh updates every 30–45 minutes.

Desired Profile / Criteria / Skills :

Candidate Qualifications & Skills

 Experience: 3–5 years of hands-on experience in an ISP, telecom, or carrier-
grade enterprise NOC.
 Core Technical Knowledge: Strong command of TCP/IP, Ethernet switching
(802.1Q, QinQ), IPv4/IPv6 subnetting, BGP, OSPF, and MPLS-VPN basics.
 Hardware & Tools: Familiarity with Cisco, Juniper, Huawei, or MikroTik CLI,
optical power meters, and enterprise ticketing systems (ServiceNow/Jira).
 Education & Certifications: Bachelor’s degree or Diploma in Electronics &
Telecommunications, Computer Science, or IT. CCNA or JNCIA certification