Key Account Manager – Quick Commerce (E Commerce), Gurgaon

Job Description:

New Requisition Briefing

Job Title Key Accounts Manager – Quick Commerce
Location (City/Region) Gurgaon
Department Ecommerce
Role reports to (Designation) DGM - Ecommerce
Travel Required % / Region As per requirement

Job Roles and Responsibilities:

• This role will be responsible for the delivery of Net Revenue on Ecommerce & Quick commerce Platforms like Amazon, Flipkart, Zepto, Instamart, Big basket & Blinkit.
• Drive Sales & overall P&L impact for the company business in alignment with business objectives.
• Ownership and delivery of the commercial plans and brand top line & a bottom line.
• Serve as the primary liaison between ecommerce partners and the brand.
• Build strong relationships and work closely with account managers/SPOC to understand market potential and gain insights into platform-specific trends and consumer behavior.
• Optimize product listings, ensuring that they are optimized for search and conversion on marketplace platforms.
• Identify product, service, or marketplace issues, and resolve them accordingly.
• Manage inventory, offers/ discounts, promotional strategies, and actionable insights responsibility with ownership to drive key business metrics (Conversion, GMV, Returns, Cancellations, Margins, etc.) on marketplaces.
• Development and execution of the online marketing activities to drive the business.
• Budget management for the online channel.
• Prepare and execute a planning calendar for each season, promotions, and mailer campaigns.
• Implement and utilize analytics to track sales trends and identify opportunities for growth. Conceptualize digital marketing initiatives, analyze data and measure results.
• Overseeing product offer and merchandising. Ensuring sales are maximized and content delivered effectively.
• Experience of working with the startup Industry would be an added advantage.

• Essential & Desirable Education/Qualifications/ Work experience/technical skills i.e. what are the 'must haves' for this role
• Proven experience as Key Account Manager.
• Must have 3-5 years of experience with Ecommerce Quick Commerce platforms (Blink it, Zepto, Instamart, etc)
• Experience with other E- Commerce platforms (Amazon, Flipkart, etc) will be in addition to the requirement.
• Background in sales and marketing is essential
• Ability to effectively manage and develop key accounts
• Experience working with data analytics tools
• Bachelor’s degree in marketing or related field

Behavioral competencies/Key Skills:

• Good Communication Skills- Written and Verbal English
• Ability to work in fast - paced environment and deliver results under tight deadlines
• Good understanding and comfortable with Ecommerce Platforms, Online systems, Excel etc.
• Ready and willing to take up new challenges and help organize the unorganized, ownership and independent performer
• Consumer mindset to understand user experience, persona and personalized marketing