Assistant Manager - HO Operation - Pune

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Assistant Manager - HO Operation - Pune

1 Nos.
92716
Full Time
3.0 Year(s) To 6.0 Year(s)
6.00 LPA TO 7.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Banking/Financial Services
24th Sep, 2024
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Job Description:

ROLE PROFILE/JOB RESPONSIBILITIES

 

  • End to End closure of Regulatory (RBI) and other channels escalations
  • Coordination with RBI for closure of the cases
  • Coordination with departments and sharing of RCA
  • Monthly presentation of MIS/PPT to the SMT
  • Preparation and Updation of SOP’s
  • Process improvement
  • Social Media listening

 

 

KEY PERFORMANCE AREA

 

  • Resolution of customer escalations & Complaints within TAT
  • RCAs and Improvement in the processes to control escalations
  • Improvement in customer request resolution %
Key Skills :
Company Profile

--- --- --- ---, a --- Group Company, is a 100% captive finance subsidiary of --- --- --- established for the purpose of running it as an NBFC, exclusively to finance vehicles manufactured and/or marketed by --- --- --- and its subsidiaries/associates.
Certificate of Registration for carrying on the NBFC Business was received from Reserve Bank of India on 29 August 2023.
The Company was incorporated as --- --- Consumer Finance --- on 6 December 2021. After the change of the name of the Company from --- --- Consumer Finance --- to --- --- --- ---, the fresh certificate of incorporation was received from Registrar of Companies, Pune, on 26 December 2023.

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