Executive/Senior Executive - e-commerce operations, Gurgaon

Job Description:

instead of Amazon and RK world the candidate should have worked on multiple market place, and increase the number of years)

Location - Gurgaon

Industry: FMCG, Beauty, Personal Care

Key Responsibilities:

1. Account Management:
○ Manage e-commerce operations on Amazon and RK World inventory models.
○ Oversee end-to-end processes, including listing, cataloging, pricing, and inventory management.
○ Ensure optimal stock levels to avoid shortages or overstock situations.
2. Sales & Performance Analysis:
○ Track and analyze sales performance, traffic, conversion rates, and ROI metrics for
e-commerce platforms.
○ Implement strategies to achieve sales targets and drive revenue growth.
3. Campaign Management:
○ Plan, execute, and monitor advertising campaigns on Amazon (e.g., Sponsored Ads,
Lightning Deals).
○ Collaborate with marketing teams to optimize product visibility and customer engagement.
4. Vendor Relationship:
○ Build and maintain relationships with e-commerce platform representatives.
○ Coordinate with the supply chain and warehouse teams to ensure seamless order fulfillment.
5. Content Optimization:
○ Optimize product listings with compelling descriptions, high-quality images, and keywords to improve search rankings.
○ Stay updated with platform-specific policies, trends, and best practices.
6. Problem-Solving:
○ Handle customer queries, complaints, and reviews to ensure a positive customer experience.
○ Troubleshoot operational issues and resolve them efficiently.

Required Skills and Competencies:
● Hands-on experience managing e-commerce operations for Amazon and RK World inventory models.
● Proficiency in using Amazon Seller Central and related tools.
● Strong analytical skills with expertise in data-driven decision-making.
● Knowledge of inventory management, e-commerce KPIs, and online sales strategies.
● Excellent communication and coordination skills.
● Proficiency in MS Excel and e-commerce analytics tools.

Education & Experience:
● Graduate/Postgraduate in any discipline (preferred in Marketing, Business, or related fields).
● 2-4 years of relevant experience in e-commerce operations within the FMCG, beauty, or personal care industry.