1 Opening(s)
2.0 Year(s) To 3.0 Year(s)
6.00 LPA TO 7.00 LPA
ROLE PROFILE/JOB RESPONSIBILITIES
iCRM Master Management
Process Handling – NOC, RC Updation, Loan Cancellation, Personal details change
Manage process compliances through stringent control measures
iCRM Audit
Coordination with Vendors
Coordination with Internal team and IT
KEY PERFORMANCE AREA
Quality monitoring of the processes and Improvements
RCAs and Improvement in the processes to control escalations
Improvement in customer request resolution %
Process ...