Deputy Manager – Strategy, Portfolio and Compliance team Gurugram

Job Description:

SP&C empowers the Operations, Technology and Digital teams within Company. This team manages the planning, budgeting
and Project management in the organization. To run efficient and profitable operations, it is imperative to plan effectively for
all large projects as well as unit level transactions. 
We are seeking a highly skilled and experienced Program Manager with strong business knowledge of the insurance industry
to join the COO office. The person will be responsible to manage an enterprise-level initiative focused listening pillar to
enhance organizational insights and decision-making. This initiative serves as a dedicated channel for branch employees to
voice their concerns.

KEY RESPONSIBILITIES
• Branch connect
o Coordinate with leaders for scheduling the branch
office visits.
o Liaise with designated branch SPOCs to ensure
seamless execution of leadership visits.
o Engage with the designated SPOC for the compiled
list of queries raised during the leadership connect

• Tracking of issues
o Analyze issues and assign to the respective
department for resolution
o Connect with the query raiser to understand it
whenever deemed necessary

• Review and Closure of issue responses with field employees
o Assess the responses received from functional
departments
o Validate the resolutions and ensure the responses are
appropriate for communication back to field
employees for issue closure.

• Dashboards
o Weekly dashboards for leaders and functional SPOCs,
providing updates on status of issues and important
insights
o Monthly communications to the field sharing updates
on the resolved issues
• Monthly review with COO/Leaders
o Prepare presentations and other necessary materials
for review meetings as needed.
• Identifying and implementing structural solves
o Analyze issues reported by branch employees to
identify those requiring structural solves
o Track the implementation progress of structural solves
and gather feedback