Membership -Customer Support (Customer Support desk and Query resolution)- AM/ DM , Mumbai
Job Description:
|
Job Title: Assistant Manager II/Deputy Manager I |
Department: Membership (Customer Support profile) |
|
|
Reports to: Deputy Vice President
|
Experience:2-3 years |
|
|
Required Qualification: Diploma/Graduate in Commerce/Finance/Business Management Diploma in IT or equivalent |
Preferred Qualification: Diploma/Graduate in Commerce/Finance/Business Management, Diploma in IT or equivalent. Candidates with experience in phone banking in banks/Insurance/MF, client servicing role shall be considered favorably |
|
|
Skill, Knowledge &Trainings: The incumbent should have excellent communication skills, be able to understand and resolve customer queries, basic understanding of financial products should be there. |
||
|
Core Competencies: · Good written and verbal communication skills. · Computer efficiency · Committed to work · Proactive and customer service oriented.
|
Functional Competencies: · Should be able to understand customer queries. · Preferably should have the basic understanding of the financial products like Securities, Forex, Derivatives and Money market. · Should have good working knowledge of MS Excel. Should have exposure client servicing.
|
|
|
Job Purpose: The key responsibilities of the incumbent includes handling customer queries and resolving them through phone or email responses. The incumbent should well versed in understanding customer requirements, offer solutions, co-ordinate with internal teams, resolve queries within the TAT. The position would involve extensive interaction with the members and work within defined TAT. |
||
|
Area of Operations |
Key Responsibility |
|
|
Customer Support - Email/telephone based query resolution |
Handling Customer Support desk and Query resolution
|
|
|
System testing of customer support software |
Understanding the working of the software for query resolution, handling upgrades in the software |
|
|
MIS preparation for management |
Data preparation and submission |
|
|
Handling Audits |
Handling compliance related to customer support desk
|
|
Company Profile
RBI Bank created group which is leading Financial company into --- and settlement functions provide guaranteed --- and settlement functions for transactions in Money, G-Secs, Foreign Exchange and Derivative markets. It also provides non-guaranteed settlement for Rupee interest rate derivatives and cross-currency transactions through --- CLS Bank. It has also set up a Trade Repository to enable financial institutions to report ---ir transactions in OTC derivatives.
Apply Now
- Interested candidates are requested to apply for this job.
- Recruiters will evaluate your candidature and will get in touch with you.