Sr Manager Operations Excellence- Sales Strategy, MIS and Dashboard - CMD Camp, Lucknow

Job Description:

The Sr. Manager – Operation Excellence is a pivotal role focused on executing CMD’s strategic vision through robust coordination, structured follow-ups, and high-quality operational oversight. This role will act as a bridge between Leadership team and the vertical heads, ensuring alignment, timely execution, and governance of critical workstreams. The incumbent will also assist CMD directly by providing decision-enabling inputs, strategic dashboards, and by driving the rhythm of business within CMD's office.

This position requires operational maturity, agility, and a deep commitment to confidentiality, precision, and results.

It is suited for someone who can function both as a strategic enabler and a tactical executor.

KEY RESPONSIBILITIES:

1. Strategic Operations & Coordination
 Act as the operational anchor for CMD & leadership team’s directives across departments.
 Support CMD in transforming strategic plans into actionable, measurable work streams for business excellence.
 Serve as the point-of-coordination between leadership and the vertical heads, ensuring seamless data and decision flow.
 Track execution of key priorities and ensure timely closures.
2. Performance Monitoring & Operational Excellence
 Ensure monthly MIS is received, analyzed, and synthesized into Review Dashboard periodically.
 Track, evaluate, and monitor performance across all business verticals — sales, operations, marketing, service, and support.
 Develop and manage Performance Dashboards and Business Review Trackers for analysis.
 Identify gaps and improvement opportunities in business operations and recommend corrective actions.
 Drive a culture of performance accountability and continuous improvement across the organization.
 Design and maintain WIP (Work-in-Progress) tracker for leadership, especially the top 15 priorities.
3. Execution Excellence
 Structure leadership-level initiatives into milestones and drive accountability with functional leaders.
 Drive improvement projects and internal audits initiated by leadership team.
 Handle sensitive data and strategic initiatives with discretion and professionalism.
 SOP driven initiatives for business excellence.

FIRST SIX MONTHS EXPECTATIONS

(List in order of importance the position objectives & measurements associate will be expected to deliver within the
first six months of employment. Be as specific and concrete as possible in describing these tasks)

● Achieve 6 month’s target as defined in the KRA
● Develop and maintain relationships with all the vertical Heads.
● Ensure measurable progress against quarterly KRA-linked goals.

Attribute/Skill/Experience Weight

 Previous knowledge of running an enterprise /Background in working with entrepreneurs / proven experience working in a startup environment at a senior level handling cross functional operations. 30
 SOP Driven business / operational excellence. 20
 Minimum 6–8 years of Operational Excellence experience in a senior support/Chief of Staff/COO Support-type role 20
 MS Office (Advanced Excel & PowerPoint), MIS handling, Strategic Coordination, Communication 10
 Graduate/Postgraduate with excellent command over English. 10
 Professional demeanor, confidentiality, agility, and high accountability are non-negotiable. 10