Showroom Manager (Retail Luxury Jewelry Group for Gold and Diamond), Delhi NCR

Job Description:

We have 6 days working and no hybrid policy.

Showroom Manager:

•  Kamla Nagar
• Pusa Road
• Ghaziabad
• Noida
• Pitampura
• Rajouri garden
• Chandni Chowk
• Dwarka
• Gurgaon

Age - Below 45Y

Experience – At least 2+ years as showroom Manager with reputed jewelry brands 

Industry – Should have jewelry industry experience.

Flexible to work anywhere in Delhi – NCR

Must have worked in Delhi Market.

Primary Responsibilities

Operations

 Monitor day-to-day operations in Sales, Marketing, Guest Relationship, Administration sections of the retail stores.

 Ensure that the company decided plans, policies, processes and procedures are implemented at store level.

 Ensure that the store meets the ROI, and other targets based on the annual business plan.

 Ensure efficiency, quality improvements and cost optimization through improvements and setting benchmarks with leading practices in consultation with Regional Management.

 Liaison with local authorities for the smooth functioning of the store.

 Review and provide regular and ad-hoc reports to management and other stakeholders as required.

Sales

 Monitor and analyse the sales data of the store and undertake appropriate action to improve sales.

 Monitor achievement of category wise sales targets and take corrective measures where required.

 Promote Gold Purchase schemes through supporting Sales staffs for closure and drive revenue growth. Stock Management

 Determination of Product Mix viz. Gold, Diamond, Precious, Silver, Sub Brands, etc. as per the market preferences and periodic review of the same.  Participate in product meet periodically and select the products as per the prevailing trend and customer demand.

 Monitor the stock on a daily basis; ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.

 Assess the ageing of stock and undertake effective action to eliminate slow moving/dead stock.

 Ensure the purchase of old gold is as per the company policy and tally the stock of old gold on a daily basis.

Customer Relationship

 Engage and interact with customers to ensure high level customer satisfaction through excellent service.

 Understand customer buying behaviour, customer needs and feedback to improve our overall shopping experience.

 Organize in-store events to increase the customer engagement activities and ensure consistency of customer experience in stores.

 Address customer grievance and complaints. Marketing 
 Understand the market and competitors in the respective store locations to recommend campaigns for target customers.

 Identify the Catchment area for the respective stores, and develop marketing plan for targeted customers with the Marketing team.

 Plan marketing activities viz. ATL, BTL, Digital etc. to increase the walk-in of the store in consultation with the Regional team.

 Plan and execute local events, promotions, exhibitions, etc. to increase the walk-in to the store.

 Implement marketing plans, marketing calendar and marketing budgets as decided by the Regional team.

 Recommend changes to marketing plan based on analysis of marketing campaign performance, so that business revenues are maximized. People Development

 Take overall responsibility for people development initiatives and building up in-house capabilities for the employees in the department.

 Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team members.

 Contribute towards development of talent for the department by providing subordinates with adequate exposure and growth opportunities.

 Actively participate in HR initiatives to drive overall engagement and motivation

Any other additional responsibility could be assigned to the role incumbent from time to time as a standalone project or regular work. The same would be suitably represented in the Primary responsibilities and agreed between the incumbent, reporting manager and HR.