Customer Relations Executive (Sales Support), Bhandup, Mumbai

Job Description:

Working Days- 6 days (work from office)

Job Summary:

The Customer Relations Executive (Sales Support) plays a pivotal role in ensuring excellent customer service and satisfaction throughout the sales process. They assist customers in understanding products/services, resolving inquiries, and facilitating smooth transactions.

Key Responsibilities:

Customer Assistance:

• Respond promptly to customer inquiries via phone, email, or in-person.
• Provide product/service information, pricing details, and delivery timelines.
• Address customer concerns and complaints professionally and efficiently.

Sales Support:

• Assist sales representatives in generating leads, prospecting, and closing sales.
• Prepare sales quotations, proposals, and contracts as per customer requirements.
• Coordinate with internal departments to ensure timely order processing and delivery.

Relationship Management:

• Build and maintain positive relationships with customers to foster loyalty and repeat business.
• Follow up with customers post-sale to ensure satisfaction and address any issues.
• Identify opportunities for upselling or cross-selling additional products/services.

Administrative Tasks:

• Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
• Generate sales reports, performance metrics, and forecasts as needed.
• Assist in organizing sales events, promotions, and marketing campaigns.

Training and Support:

• Train new sales staff on customer service protocols, product knowledge, and sales processes.
• Provide ongoing support and guidance to sales team members as needed.

Requirements:

• Proven experience in customer service or sales support role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in CRM software and MS Office applications.
• Ability to multitask and prioritize in a fast-paced environment.