Area Service Manager Kolkata
1 Nos.
85322
Full Time
3.0 Year(s) To 8.0 Year(s)
10.00 LPA TO 15.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Auto/Auto Ancillary
Job Description:
- Handling territory as ASM.
- Step up the customer experience.
- Meet the Business targets on Free Service redemption, Paid service share and Dealer & ASDs workshops revenue growth
- Product performance feedback and competition benchmarking.
- TPM Implementation at Dealerships and drive the Service agenda
- Tracking competitor activities and keeping abreast with the latest trends and requirements.
- Readiness for new products.
- Product failure report and analysis to HO team.
- Implementing Service Quality Systems at Dealers, branches & ASDs, evaluation and Improve - PDCA
- Maintaining Service standards of Customer care and Vehicle care at Dealers, branches & ASDs across the territory.
- Service network/ Capacity expansion as per DSS norms – Dealers & ASDs.
- Control on Warranty Claims
- Promoting Sales by providing service support.
- Promoting Genuine Spares Sales.
Key Skills :
Company Profile
Discover the unparalleled excellence of --- ---, a leading manufacturer of bikes, Qutes & electric 3-wheeler.
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