211 Job openings found

Job Title: Customer Service Manager Grade: Division/Department: Profile Division Work Location: Kanpur Total Work Experience: 8 – 10 years Age /Gender Preference (if any): Male Travel Required: Yes Reports to (Title of Manager): GM EDUCATION QUALIFICATION: BTech/Engineer OTHER PROFESSIONAL COURSES/CERTIFICATION (if required): CRM, Data Analytics DUTIES AND RESPONSIBILITIES: Job Summary: To ensure the highest level of customer satisfaction by overseeing and optimizing ...

We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenanceservices for LED TV, Air Conditioners, and Washing Machines. The successful candidate will beresponsible for managing service technicians, optimizing service operations, and enhancing customerexperience.Key Responsibilities:Team Leadership: Lead and mentor a team of service technicians, providing ...

POSITION: Deputy Manager – Customer Service Reports to (Position): Manager – Customer Service Position Purpose: Managing branch operations and customer service. Being the liaison to the RTA and Sales Team for the location / zone. Principal Accountabilities : Perform branch operation functions such as receiving/ verifying applications and time stamping. Ensuring timely submission to local RTA branch and reporting of the same ...

Handle and manage complaints received via ERP, regulatory portals and leadership team. Ensure 100% closure of customer issues received via above sources within stipulated TAT. Responsible for ensuring delivery of exemplary customer experience. Ability to think, plan and execute with a “start-up” mentality. Recruit, mentor and develop service agents and nurture an environment where ...

Key Responsibilities:1. Strategic Alliance Partner (SAP) Appointment &  Management Identify and onboard regional and smaller ISPs as Strategic Alliance Partners(SAPs). Develop and execute a partner acquisition strategy to expand business reach. Negotiate commercial agreements, revenue-sharing models, and service-levelpartnerships. Ensure that SAPs are aligned with the company’s business objectives and servicecommitments.2. ...

Job Summary: The Program Manager is responsible for managing and coordinating large-scale, multi-project programs designed to deliver enterprise telecom solutions. This role involves overseeing the implementation of services such as high-speed internet, MPLS, SD-WAN, and cloud connectivity solutions, ensuring alignment with strategic objectives, timelines, and budgets. The Program Manager collaborates with ...

Resolution of Queries: Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement’s Ensure adherence to documented processes, procedures and controls  Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved Ensure follow up with ...

1. Job Purpose StatementTo handle RBI complaints, customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Keep records of customer interactions, process customeraccounts and file documents. Follow communication procedures, guidelines and policies. Take the extramile to engage customers.2: Duties & Responsibilitieso Ownership of all ...

Job Summary: The Chief Information Security Officer (CISO) for the Internet Service Provider (ISP) industry is a senior executive responsible for safeguarding the organization's infrastructure, customer data, and networks against cyber threats. This role ensures the secure delivery of ISP services, compliance with telecom and cybersecurity regulations, and resilience against evolving ...

Job Summary:  The End User Support Manager will oversee the end-user support team, ensuring efficient and effective resolution of technical issues. This role involves managing support operations, developing support strategies, and maintaining high levels of customer satisfaction.   Key Responsibilities: Lead and manage the end-user support team, providing guidance and support. Develop and implement support ...