2 Opening(s)
8.0 Year(s) To 15.0 Year(s)
12.00 LPA TO 18.00 LPA
Job Title: Customer Service
Manager Grade:
Division/Department: Profile Division
Work Location: Kanpur
Total Work Experience: 8 – 10 years
Age /Gender Preference (if any): Male
Travel Required: Yes
Reports to (Title of Manager): GM
EDUCATION QUALIFICATION: BTech/Engineer
OTHER PROFESSIONAL COURSES/CERTIFICATION (if required): CRM, Data Analytics
DUTIES AND RESPONSIBILITIES:
Job Summary:
To ensure the highest level of customer satisfaction by overseeing and optimizing ...
1 Opening(s)
25.0 Year(s) To 35.0 Year(s)
35.00 LPA TO 40.00 LPA
Job Summary:
This role will be leading the Strategic Planning, Deployment, Maintenance and Performance of the Fibre Network Infrastructure, Service Delivery & Service Assurance.
Key Responsibilities:
Fibre Network Strategy & Operations
Develop and lead the strategic expansion, modernization, and maintenance of the fibre network.
Oversee network design, build-out, splicing, testing, and commissioning activities.
Ensure high ...
1 Opening(s)
18.0 Year(s) To 27.0 Year(s)
35.00 LPA TO 50.00 LPA
Role Overview:
This role supports the CTO in leading the technology vision and operational execution. This role bridges strategic planning and technical operations, ensuring high service availability, optimized infrastructure, and efficient delivery. This position will oversee critical functions including the Network Operations Center (NOC), Service Delivery, Telco Operations, and Field Operations — aligning them with the company’s goals for ...
1 Opening(s)
5.0 Year(s) To 13.0 Year(s)
26.00 LPA TO 26.00 LPA
A dynamic, customer focused individual who has the drive and ability to operate confidently and, at times, independently to provide operational and maintenance support for the Gas Turbine engine and supporting Auxiliary equipment.
This role is based in Mumbai / Kolkata (onsite at Kochi Shipyard as required).
In this role you will provide technical assistance ...
1 Opening(s)
10.0 Year(s) To 19.0 Year(s)
17.00 LPA TO 23.00 LPA
To manage Call Centre operations through service partners as per defined KPIs, CustomerInteractions via Non-Voice Channels like emails/Chat and delivering customer experience ofutmost quality through these platforms.
Key Business Objectives:o Drive company revenue through up-selling, retention, win-backs, and new leadtracking/follow-ups via call center operations.o Ensure high-quality customer interactions through non-voice ...
1 Opening(s)
12.0 Year(s) To 15.0 Year(s)
40.00 LPA TO 50.00 LPA
1. IT Service & Support Management:
Lead and manage day-to-day IT operations, ensuring reliable performance and efficiency of systems.
Oversee IT maintenance, troubleshooting, and enhancements to minimize downtime and improve user experience.
Implement operational processes and frameworks to support organization-wide IT initiatives.
Ensure the availability of IT support services, including a helpdesk for technical issues ...
1 Opening(s)
7.0 Year(s) To 8.0 Year(s)
15.00 LPA TO 15.00 LPA
Commercial Manager.
Commercial Operations Support
Oversee administrative processes related to client contracts, pricing, renewals, and invoicing.
Maintain accurate client records in CRM and administrative systems.
Coordinate closely with finance to track billing cycles, collections, and revenue reporting.
Sales & Client Admin
Assist in the preparation of proposals, pitch materials, and commercial reports.
Support client onboarding and ensure ...
1 Opening(s)
8.0 Year(s) To 10.0 Year(s)
20.00 LPA TO 23.00 LPA
Responsible for managing Quality for distribution channels, for driving Quality, Service Excellence & Innovation based projects and initiatives for home office and field teams. Key deliverable areas will be Project Delivery using Lean Six-Sigma, Design Thinking, Project Management, Process Excellence, Business Process Management, Training and building QDNA.
KEY RESPONSIBILITIES
Project Management and ...
1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
15.00 LPA TO 20.00 LPA
Lead and manage the end-user support team, providing guidance and support.
Develop and implement support strategies to improve service delivery.
Monitor and analyse support metrics to identify areas for improvement.
Ensure timely and effective resolution of technical issues.
Collaborate with other departments to address and resolve user issues.
Maintain up-to-date knowledge of industry trends and ...
1 Opening(s)
5.0 Year(s) To 8.0 Year(s)
6.50 LPA TO 6.50 LPA
Job Description for Customer Service
Key Responsibilities:
Acceptance and scrutiny of financial and non-financial transaction over the counter. Addressing queries of walk-in investors and distributors.
Time-stamping applications and ensuring necessary system entries and dispatch to RTA local branch
Coordinate with RTA branches which are part of the corresponding Zone and with local sales team ...