59 Job openings found

Job Title: Customer Service Manager Grade: Division/Department: Profile Division Work Location: Kanpur Total Work Experience: 8 – 10 years Age /Gender Preference (if any): Male Travel Required: Yes Reports to (Title of Manager): GM EDUCATION QUALIFICATION: BTech/Engineer OTHER PROFESSIONAL COURSES/CERTIFICATION (if required): CRM, Data Analytics DUTIES AND RESPONSIBILITIES: Job Summary: To ensure the highest level of customer satisfaction by overseeing and optimizing ...

We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenanceservices for LED TV, Air Conditioners, and Washing Machines. The successful candidate will beresponsible for managing service technicians, optimizing service operations, and enhancing customerexperience.Key Responsibilities:Team Leadership: Lead and mentor a team of service technicians, providing ...

Role & responsibilities   Customer experience ,Customer Management,Customer Success,Client Onboarding Upselling,Communication Skills,Account Management,Client Success,Revenue Expansion Process Improvement Initiatives,Process Implementation. Churn management, enhanced customer engagement and advocacy, renewal quotas, CSAT scores, etc. Building an onboarding team from scratch, and handling CS operations and  programs, directly under the vice president of customer success. Independently lead a customer success platform implementation project ...

1. Job Purpose StatementTo handle RBI complaints, customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Keep records of customer interactions, process customeraccounts and file documents. Follow communication procedures, guidelines and policies. Take the extramile to engage customers.2: Duties & Responsibilitieso Ownership of all ...

Job Responsibilities: Day to day liaison with Overseas Customers, proactively understand Customer`sNeeds and offer immediate solution to their Needs/ Situation2. Managing Pre & Post Export Documentation3. Handle Inbound Calls to address the customer’s queries regarding the ProductPortfolio4. Follow up with the customers to expedite their Orders.5. Coordinate with Plants/ Logistics for ...

Resolution of Queries: Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement’s Ensure adherence to documented processes, procedures and controls  Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved Ensure follow up with ...

Below are the key activities to be performed by an BOM for the mapped Branch: Walk-in Customer management & query resolution Cash collection, deposition & maintenance of the  accurate records  Loan Closure cases updation & closure Reconciliation of Bank Account -  open items Coordination with RTO / local authorities for Trade License Renewal Timely updation of ...

JOB DESCRIPTION of Endpoint Security Support Executive Job Title (Designation): Assistant Manager II Endpoint Security Support Executive Department: Information Technology Reports to: Senior Manager Experience: 2 /3 Years of work experience Required Qualification: Diploma in Engineering/Any Graduation Degree Preferred Qualification: Diploma in Engineering/Any Graduation Degree Skill, Knowledge & Trainings: Excellent command / highly proficient in spoken and written English Should have Exceptional customer service ...

Below are the key activities to be performed by an AOM for the mapped Branch: Handling Customer Escalation Closure of Bank Account - Open items Responsible for Liquidation of Repo cases within decided TAT. Responsible for increase the Average selling Price Ensuring efficient processes, Productivity, and quality standards Managing a team of operational staff. Implementing strategies to ...

Responsible to function as the in-charge of the allocated branches & support the head office driven activities. Accountable for customer acquisition by monitoring the leads and checking the quality of sourcing, ensuring quick conversions of prospects as per the set targets. Responsible for customer retention & management in collaboration with the operations ...