64 Job openings found

To manage Call Centre operations through service partners as per defined KPIs, CustomerInteractions via Non-Voice Channels like emails/Chat and delivering customer experience ofutmost quality through these platforms.  Key Business Objectives:o Drive company revenue through up-selling, retention, win-backs, and new leadtracking/follow-ups via call center operations.o Ensure high-quality customer interactions through non-voice ...

1. Job Purpose StatementTo handle RBI complaints, customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Keep records of customer interactions, process customeraccounts and file documents. Follow communication procedures, guidelines and policies. Take the extramile to engage customers.2: Duties & Responsibilitieso Ownership of all ...

The activities and strategies a company uses to keep existing customers engaged and continuing to do business with them over time. Narrower and more focused on the period after the initial purchase. It centers on building loyalty, reducing churn (customer loss), and maximizing the lifetime value of each customer. To increase the ...

Job Description for Customer Service Key Responsibilities: Acceptance and scrutiny of financial and non-financial transaction over the counter. Addressing queries of walk-in investors and distributors. Time-stamping applications and ensuring necessary system entries and dispatch to RTA local branch Coordinate with RTA branches which are part of the corresponding Zone and with local sales team ...

Head – Supply Chain ManagementVertical: Supply ChainDepartment: Head of DepartmentLocation: Mumbai Qualification: Bachelor’s Degree in Engineering and Master’s Degree in Management (Specialization in Materials Management/ Operations preferred) Experience: 18+ years leading Supply Chain Management, with at least 5+ years as a Functional Head Hands-on experience in SAP (MM, MRP, SD modules) and advanced supply chain analytics.Certifications ...

Job Description: 1. Handling cases (Query / Request / Complaint / Appreciations)2. Dealing with various internal departments.3. Offering alternative solutions appropriate with the objective of retaining customer's business.4. Coordinating, discussing, and handling customers on helpdesk. On calls to handle and resolve escalations within stipulated timelines.5. Any other responsibility that assigned by manager.6. Coordinating ...

Responsible to function as the in-charge of the allocated branches & support the head office driven activities. Accountable for customer acquisition by monitoring the leads and checking the quality of sourcing, ensuring quick conversions of prospects as per the set targets. Responsible for customer retention & management in collaboration with the operations ...

1. Drive sales growth in the corporate market by developing and executing strategic sales plans.2. Establish and maintain relationships with corporate clients to generate repeat business and bulk orders.3. Identify potential corporate clients, pitch co., and secure long-term partnerships.Collaborate with external markets and stakeholders to boost sales and explore new ...

Qualification: Bachelors/ Master degree preferably Business ManagementExperience: Tele Calling and pre-sales. Sales Experience Job Description Pre-Sales Executive will be engaged with the internal Sales/Growth Team to ensure smoothonboarding of Franchise Partners. Will be the first level of contact at HO for the Growth Teammembers and collaborate to assist sales process. Key Responsibilities: Manage initial ...

Customer Support , Customer Service , Attending calls , Managing Stock  Supervision of material issues and receipts though SAP. Quality of stock checking.  Inventory management. Issues credit & Debit notes as per the reports and conformation from client Team management under my control. Daily MIS reports sharing To Team. Power BI Reports daily, weekly & monthly. Month end MIS reports updating ...