2 Opening(s)
7.0 Year(s) To 8.0 Year(s)
10.00 LPA TO 10.00 LPA
Job Title: Area Service
Division/Department: Profile Division
Age /Gender Preference (if any): Male
Travel Required: Yes
Reports to (Title of Manager): GM
EDUCATION QUALIFICATION: BTech/Engineer
OTHER PROFESSIONAL COURSES/CERTIFICATION (if required): CRM, Data Analytics
DUTIES AND RESPONSIBILITIES:
Job Summary:
To ensure the highest level of customer satisfaction by overseeing and optimizing customer service operations, material installation, building and maintaining strong client relationships, ...
2 Opening(s)
8.0 Year(s) To 15.0 Year(s)
12.00 LPA TO 18.00 LPA
Job Title: Area Service
Manager Grade:
Division/Department: Profile Division
Work Location: Noida, East Delhi, Ghaziabad -1 South & Central Delhi -1West & North Delhi - 1Gurgaon, Manesar, Faridabad - 1
Total Work Experience: 8 – 10 years
Age /Gender Preference (if any): Male
Travel Required: Yes
Reports to (Title of Manager): GM
EDUCATION QUALIFICATION: BTech/Engineer
OTHER PROFESSIONAL COURSES/CERTIFICATION (if required): CRM, ...
1 Opening(s)
2.0 Year(s) To 4.0 Year(s)
6.00 LPA TO 6.50 LPA
1. Job Purpose StatementTo handle RBI complaints, customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Keep records of customer interactions, process customeraccounts and file documents. Follow communication procedures, guidelines and policies. Take the extramile to engage customers.2: Duties & Responsibilitieso Ownership of all ...
4 Opening(s)
7.0 Year(s) To 12.0 Year(s)
8.00 LPA TO 12.00 LPA
The activities and strategies a company uses to keep existing customers engaged and continuing to do business with them over time.
Narrower and more focused on the period after the initial purchase. It centers on building loyalty, reducing churn (customer loss), and maximizing the lifetime value of each customer.
To increase the ...
1 Opening(s)
3.0 Year(s) To 4.0 Year(s)
6.00 LPA TO 13.00 LPA
Job Title: Assistant Manager II/Deputy Manager I
Department: Membership
(Customer Support profile)
Reports to: Deputy Vice President
Experience:2-3 years
Required Qualification:
Diploma/Graduate in Commerce/Finance/Business Management
Diploma in IT or equivalent
Preferred Qualification: Diploma/Graduate in Commerce/Finance/Business Management,
Diploma in IT or equivalent. Candidates with experience in phone banking in banks/Insurance/MF, client servicing role shall be considered favorably
Skill, Knowledge &Trainings:
The incumbent ...
1 Opening(s)
12.0 Year(s) To 15.0 Year(s)
55.00 LPA TO 60.00 LPA
Sr. Manager Technical Support
Location: Chennai, India
Job Summary:
We are looking for a seasoned Senior Manager / Director of Technical Support to join our team in Bangalore or Chennai. With over 12 years of experience in technical support, particularly within the cybersecurity sector, the ideal candidate will lead our support operations, ensuring exceptional service delivery ...
4 Opening(s)
2.0 Year(s) To 5.0 Year(s)
4.00 LPA TO 4.00 LPA
Key Responsibilities:
Ü Resolution of Queries:
Ø Resolve all escalated (largely CEO escalations) complaints from Agent Advisor & Customers within the defined Service Level Agreement’s
Ø Ensure adherence to documented processes, procedures and controls
Ø Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure ...
1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
7.00 LPA TO 7.00 LPA
Job Type: (Full Time)Job Title: Zonal Coordinator
Grade: ExecutiveDivision/Department: Profile Division Work
Location: Kanpur
Total Work Experience: 3 – 5 years Age /
Gender Preference (if any): No
Travel Required: Yes
Reports to (Title of Manager): Cluster Head
EDUCATION QUALIFICATION: Graduate/Diploma/BTech
Bachelor’s degree in Business Administration, Management, or a related field (Master’s preferred).
OTHER PROFESSIONAL COURSES/CERTIFICATION (if required): Proficiency in ...
5 Opening(s)
5.0 Year(s) To 10.0 Year(s)
7.00 LPA TO 8.00 LPA
o Customer service, cross sales & retention .o Local area marketing information & competitor information sharingto ABM.o Branch executive productivity in partnership with ABM/ ACMo Support in collectiono Branch Operation Expenditure Managemento Employee Engagement.o Branch Audit and complianceo Fraud Reporting, Resolution and Controlso Resolving customer problems in partnership with ABM ...
1 Opening(s)
8.0 Year(s) To 10.0 Year(s)
15.00 LPA TO 20.00 LPA
Responsibilities:
Develop and Implement QA Strategies
Monitoring Quality Metrics & improve further
Ensure proper defect tracking and resolution.
Train QA team and other departments on quality practices and standards
Cross-functional Collaboration - Work with R&D, Production, Engineering, and Customer Service teams
Compliance and Documentation - Ensure adherence to regulatory and legal requirements
Maintain quality documentation (SOPs, manuals, audit reports)
Identify ...