2 Opening(s)
5.0 Year(s) To 15.0 Year(s)
10.00 LPA TO 15.00 LPA
Job Title: Customer Service
Manager Grade:
Division/Department: Profile Division
Work Location: Kanpur
Total Work Experience: 8 – 10 years
Age /Gender Preference (if any): Male
Travel Required: Yes
Reports to (Title of Manager): GM
EDUCATION QUALIFICATION: BTech/Engineer
OTHER PROFESSIONAL COURSES/CERTIFICATION (if required): CRM, Data Analytics
DUTIES AND RESPONSIBILITIES:
Job Summary:
To ensure the highest level of customer satisfaction by overseeing and optimizing ...
2 Opening(s)
5.0 Year(s) To 10.0 Year(s)
5.00 LPA TO 7.00 LPA
We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenanceservices for LED TV, Air Conditioners, and Washing Machines. The successful candidate will beresponsible for managing service technicians, optimizing service operations, and enhancing customerexperience.Key Responsibilities:Team Leadership: Lead and mentor a team of service technicians, providing ...
1 Opening(s)
10.0 Year(s) To 15.0 Year(s)
20.00 LPA TO 20.00 LPA
Role Details:
Designation: Lead Digital Customer connect ExperienceRole type: People ManagerDepartment: DigitalReporting to: Director and Head- DigitalLocation: Mumbai HO
Your Role (summary): AVP and Lead Digital Customer connect and Experience
This role will be responsible for
1. Establish Customer connect for helping customers with challenges faced for transactions or servicing their queries2. Developing and implementing Digital customer service ...
1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
12.00 LPA TO 12.00 LPA
Role Details:
Designation: Senior Manager- Digital Customer connect and Experience, OutboundRole type: Individual contributorDepartment: DigitalReporting to: AVP and Lead Digital Customer connect & ExperienceLocation: Mumbai HO
Your Role (summary):
This role will be responsible for
1. Establish out bound Customer connect for helping customers/ prospects and partners with out bound queries2. Implementing Digital customer service strategies to ...
1 Opening(s)
15.0 Year(s) To 23.0 Year(s)
25.00 LPA TO 35.00 LPA
Role & responsibilities
Customer experience ,Customer Management,Customer Success,Client Onboarding
Upselling,Communication Skills,Account Management,Client Success,Revenue Expansion
Process Improvement Initiatives,Process Implementation.
Churn management, enhanced customer engagement and advocacy, renewal quotas, CSAT scores, etc.
Building an onboarding team from scratch, and handling CS operations and programs, directly under the vice president of customer success.
Independently lead a customer success platform implementation project ...
1 Opening(s)
3.0 Year(s) To 7.0 Year(s)
4.00 LPA TO 4.50 LPA
Handle and manage complaints received via ERP, regulatory portals and leadership team.
Ensure 100% closure of customer issues received via above sources within stipulated TAT.
Responsible for ensuring delivery of exemplary customer experience.
Ability to think, plan and execute with a “start-up” mentality.
Recruit, mentor and develop service agents and nurture an environment where ...
1 Opening(s)
2.0 Year(s) To 3.0 Year(s)
6.00 LPA TO 6.00 LPA
POSITION: Deputy Manager – Customer Service
Reports to (Position): Manager – Customer Service
Position Purpose:
Managing branch operations and customer service. Being the liaison to the RTA and Sales Team for the location / zone.
Principal Accountabilities :
Perform branch operation functions such as receiving/ verifying applications and time stamping. Ensuring timely submission to local RTA branch and reporting of the same ...
1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
12.00 LPA TO 12.00 LPA
Role Details:Designation: Senior Manager- Digital Customer connect
Experience, InboundRole type: Individual contributorDepartment: DigitalReporting to: AVP & Lead Digital Customer connect & ExperienceLocation: Mumbai HO
Your Role (summary):
This role will be responsible for1. Establish in bound Customer connect through calls, mails, messages and social media feeds for helping customers/ prospects and partners with in ...
1 Opening(s)
2.0 Year(s) To 4.0 Year(s)
6.00 LPA TO 6.50 LPA
1. Job Purpose StatementTo handle RBI complaints, customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Keep records of customer interactions, process customeraccounts and file documents. Follow communication procedures, guidelines and policies. Take the extramile to engage customers.2: Duties & Responsibilitieso Ownership of all ...
1 Opening(s)
4.0 Year(s) To 8.0 Year(s)
10.00 LPA TO 12.00 LPA
Key Responsibilities: Chatbot Strategy & Management:o Develop and manage the end-to-end chatbot strategy for customeronboarding and sales, customer service, and collections across platformssuch as WhatsApp, website, and our Saathi mobile App.o Drive chatbot improvements, focusing on business outcomes such asenhanced customer experience, increased conversion rates, and efficientcollections.o Define the roadmap ...