4 Opening(s)
7.0 Year(s) To 12.0 Year(s)
8.00 LPA TO 12.00 LPA
The activities and strategies a company uses to keep existing customers engaged and continuing to do business with them over time.
Narrower and more focused on the period after the initial purchase. It centers on building loyalty, reducing churn (customer loss), and maximizing the lifetime value of each customer.
To increase the ...
1 Opening(s)
2.0 Year(s) To 4.0 Year(s)
6.00 LPA TO 6.50 LPA
1. Job Purpose StatementTo handle RBI complaints, customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Keep records of customer interactions, process customeraccounts and file documents. Follow communication procedures, guidelines and policies. Take the extramile to engage customers.2: Duties & Responsibilitieso Ownership of all ...
1 Opening(s)
18.0 Year(s) To 20.0 Year(s)
40.00 LPA TO 40.00 LPA
Head – Supply Chain ManagementVertical: Supply ChainDepartment: Head of DepartmentLocation: Mumbai
Qualification:
Bachelor’s Degree in Engineering and Master’s Degree in Management (Specialization in Materials Management/ Operations preferred)
Experience:
18+ years leading Supply Chain Management, with at least 5+ years as a Functional Head Hands-on experience in SAP (MM, MRP, SD modules) and advanced supply chain analytics.Certifications ...
4 Opening(s)
2.0 Year(s) To 5.0 Year(s)
4.00 LPA TO 4.00 LPA
Key Responsibilities:
Ü Resolution of Queries:
Ø Resolve all escalated (largely CEO escalations) complaints from Agent Advisor & Customers within the defined Service Level Agreement’s
Ø Ensure adherence to documented processes, procedures and controls
Ø Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure ...
2 Opening(s)
3.0 Year(s) To 6.0 Year(s)
4.00 LPA TO 5.00 LPA
A Virtual Relationship Manager is a professional responsible for fostering and managing relationships with mappedbranches in a virtual environment. They play a crucial role in ensuring employee satisfaction, understanding theirneeds, and providing excellent virtual assistance.
To engage regularly with the identified branch stake holders and provide a Consistent & SuperiorExperience. Ensuring ...
1 Opening(s)
2.0 Year(s) To 5.0 Year(s)
6.00 LPA TO 6.00 LPA
Job Description:
1. Handling cases (Query / Request / Complaint / Appreciations)2. Dealing with various internal departments.3. Offering alternative solutions appropriate with the objective of retaining customer's business.4. Coordinating, discussing, and handling customers on helpdesk. On calls to handle and resolve escalations within stipulated timelines.5. Any other responsibility that assigned by manager.6. Coordinating ...
1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
7.00 LPA TO 7.00 LPA
Job Type: (Full Time)Job Title: Zonal Coordinator
Grade: ExecutiveDivision/Department: Profile Division Work
Location: Kanpur
Total Work Experience: 3 – 5 years Age /
Gender Preference (if any): No
Travel Required: Yes
Reports to (Title of Manager): Cluster Head
EDUCATION QUALIFICATION: Graduate/Diploma/BTech
Bachelor’s degree in Business Administration, Management, or a related field (Master’s preferred).
OTHER PROFESSIONAL COURSES/CERTIFICATION (if required): Proficiency in ...
5 Opening(s)
5.0 Year(s) To 10.0 Year(s)
7.00 LPA TO 8.00 LPA
o Customer service, cross sales & retention .o Local area marketing information & competitor information sharingto ABM.o Branch executive productivity in partnership with ABM/ ACMo Support in collectiono Branch Operation Expenditure Managemento Employee Engagement.o Branch Audit and complianceo Fraud Reporting, Resolution and Controlso Resolving customer problems in partnership with ABM ...
1 Opening(s)
6.0 Year(s) To 12.0 Year(s)
10.00 LPA TO 13.00 LPA
Responsible to function as the in-charge of the allocated branches & support the head office driven activities.
Accountable for customer acquisition by monitoring the leads and checking the quality of sourcing, ensuring quick conversions of prospects as per the set targets.
Responsible for customer retention & management in collaboration with the operations ...
1 Opening(s)
8.0 Year(s) To 10.0 Year(s)
15.00 LPA TO 20.00 LPA
Responsibilities:
Develop and Implement QA Strategies
Monitoring Quality Metrics & improve further
Ensure proper defect tracking and resolution.
Train QA team and other departments on quality practices and standards
Cross-functional Collaboration - Work with R&D, Production, Engineering, and Customer Service teams
Compliance and Documentation - Ensure adherence to regulatory and legal requirements
Maintain quality documentation (SOPs, manuals, audit reports)
Identify ...