Assistant Manager - Central Operation - Pune

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Assistant Manager - Central Operation - Pune

1 Nos.
92715
Full Time
2.0 Year(s) To 3.0 Year(s)
6.00 LPA TO 7.00 LPA
ITES / BPO / KPO / Customer Service / Operations
Banking/Financial Services
24th Sep, 2024
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Job Description:

ROLE PROFILE/JOB RESPONSIBILITIES

 

 

  • iCRM Master Management
  • Process Handling – NOC, RC Updation, Loan Cancellation, Personal details change
  • Manage process compliances through stringent control measures
  • iCRM Audit
  • Coordination with Vendors
  • Coordination with Internal team and IT

 

 

KEY PERFORMANCE AREA

 

  • Quality monitoring of the processes and Improvements
  • RCAs and Improvement in the processes to control escalations
  • Improvement in customer request resolution %
  • Process improvements & enhancements
Key Skills :
Company Profile

--- --- --- ---, a --- Group Company, is a 100% captive finance subsidiary of --- --- --- established for the purpose of running it as an NBFC, exclusively to finance vehicles manufactured and/or marketed by --- --- --- and its subsidiaries/associates.
Certificate of Registration for carrying on the NBFC Business was received from Reserve Bank of India on 29 August 2023.
The Company was incorporated as --- --- Consumer Finance --- on 6 December 2021. After the change of the name of the Company from --- --- Consumer Finance --- to --- --- --- ---, the fresh certificate of incorporation was received from Registrar of Companies, Pune, on 26 December 2023.

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