Area Service Manager -Consumer durable based at Bhopal /Indore

Job Description:

We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenance
services for LED TV, Air Conditioners, and Washing Machines. The successful candidate will be
responsible for managing service technicians, optimizing service operations, and enhancing customer
experience.
Key Responsibilities:
Team Leadership: Lead and mentor a team of service technicians, providing guidance, training, and
performance management to ensure high-quality service delivery.
Service Operations: Oversee all aspects of service operations, including scheduling, dispatch, spare
parts inventory, and service quality control.
Appointment: Candidates need to appoint new service centers.
Customer Satisfaction: Ensure exceptional customer service by resolving service-related issues,
addressing customer complaints, and maintaining a high level of customer satisfaction.
Technical Expertise: Utilize your deep technical knowledge of LED TV, Air Conditioners, and
Washing Machines to troubleshoot complex issues and provide guidance to service technicians.
Process Improvement: Continuously evaluate and improve service processes and procedures to
enhance efficiency and quality.
Budget Management: Manage the service budget to ensure cost control and maximize profitability.
Vendor Relations: Build and maintain relationships with suppliers and vendors to ensure the
availability of spare parts and components.
Quality Assurance: Implement quality control measures to meet or exceed industry standards.