Area Service Incharge , Jaipur/Mumbai
Job Description:
To ensure last mile connectivity, with timely installations and quality resolution of any difficulties faced by customers.
- Responsible for end to end delivery of Installations and Fault Repairs for co.Customers within defined TAT and SLA
- 2. Responsible for onboarding partner teams for execution of I&FR activity
- 4. Strict adherence to safety measures
- 5. Attend and clear Fault repair or Service request arising out of co. network through partner teams within defined SLA and KPI's
- 6. Daily dashboard reporting, and MIS for Activations done, and Fault attended
- 7. Total pendency reporting with proper remarks
- 8. Recovery from time to time for the de-activated customers through partner teams as per defined TAT and KPI's
- 9. Responsible for cross functional lead, support and follow up for customer related and all escalations if any
- Partner Governance for Installation and Fault Repairs to deliver Technically superior, First time Right Customer experience on I&FR
- 1. Safeguard the organization’s processes and policies.
- 2. Strict adherence to SOP and the defined processes
- 3. Encourage consistent and continuous compliance is followed by all employees and vendors with safety and regulatory requirements, standards and protocols
- 4. Confirm your actions are compliant as per Information Security Policy
Key Skills :
Company Profile
A leading company in Broadband services in telecom industry
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