Area Service Incharge , Jaipur/Mumbai

Job Description:

To ensure last mile connectivity, with timely installations and quality resolution of any difficulties faced by customers.

1. Responsible for end to end delivery of Installations and Fault Repairs for co.Customers within defined TAT and SLA

• 2. Responsible for onboarding partner teams for execution of I&FR activity
• 4. Strict adherence to safety measures
• 5. Attend and clear Fault repair or Service request arising out of co. network through partner teams within defined SLA and KPI's
• 6. Daily dashboard reporting, and MIS for Activations done, and Fault attended
• 7. Total pendency reporting with proper remarks
• 8. Recovery from time to time for the de-activated customers through partner teams as per defined TAT and KPI's
• 9. Responsible for cross functional lead, support and follow up for customer related and all escalations if any

1. Partner Governance for Installation and Fault Repairs to deliver Technically superior, First time Right Customer experience on I&FR

• 1. Safeguard the organization’s processes and policies.
• 2. Strict adherence to SOP and the defined processes
• 3. Encourage consistent and continuous compliance is followed by all employees and vendors with safety and regulatory requirements, standards and protocols
• 4. Confirm your actions are compliant as per Information Security Policy