1 Opening(s)
7.0 Year(s) To 10.0 Year(s)
12.00 LPA TO 15.00 LPA
o Responsible for the quality, performance, efficiency, and training of the call centre team.
o Set goals and provide the enablers to achieve the goals
o Analyse and set the quality parameters and metrics for performance measurement like calls left waiting, calls missed etc. & to ensure high FTR ratios.
o Continuous training and orientation of the Agents
o Liaison ...
1 Opening(s)
10.0 Year(s) To 15.0 Year(s)
25.00 LPA TO 32.00 LPA
Key Responsibilities
Functional Responsibilities
Fraud Risk Management
Design and implement robust fraud risk management strategies across retail loans, commercial loans, unsecured lending, and e-commerce financing.
Identify emerging fraud trends, including cyber fraud, online fraud, and call center-related frauds, and deploy preventive controls.
Develop and enhance fraud detection and monitoring systems.
Monitoring & Investigation
Oversee real-time transaction monitoring ...
1 Opening(s)
10.0 Year(s) To 15.0 Year(s)
20.00 LPA TO 20.00 LPA
Role Details:
Designation: AVP and Lead Digital Customer connect ExperienceRole type: People ManagerDepartment: DigitalReporting to: Director and Head- DigitalLocation: Mumbai HO
Your Role (summary): AVP and Lead Digital Customer connect and Experience
This role will be responsible for
1. Establish Customer connect for helping customers with challenges faced for transactions or servicing their queries2. Developing and implementing Digital customer ...