1 Opening(s)
7.0 Year(s) To 10.0 Year(s)
12.00 LPA TO 15.00 LPA
o Responsible for the quality, performance, efficiency, and training of the call centre team.
o Set goals and provide the enablers to achieve the goals
o Analyse and set the quality parameters and metrics for performance measurement like calls left waiting, calls missed etc. & to ensure high FTR ratios.
o Continuous training and orientation of the Agents
o Liaison ...
1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
7.00 LPA TO 8.00 LPA
1) Call Centre & Lead Management
Manage the entire Lead Management Call Centre operations, ensuring optimal call centre manpower productivity.
Drive day-to-day Call Centre activities and implement new initiatives to improve performance.
Coordinate with the IT team on new initiatives and system-related projects.
Ensure quality lead generation and conversion.
2) Campaign Management
Plan, execute and monitor ...
1 Opening(s)
3.0 Year(s) To 6.0 Year(s)
6.00 LPA TO 10.00 LPA
Job Title
Quality Analyst – VRM (Outbound Processes)
Role Summary
The Quality Analyst (QA) will monitor and evaluate outbound VRM (Virtual Relationship Manager) interactions to ensure compliance, proper financial advisory, and superior customer experience. The role focuses on identifying performance gaps, reducing risk, and coaching agents to optimize conversion and service quality.
Key Responsibilities
Call ...
1 Opening(s)
10.0 Year(s) To 15.0 Year(s)
20.00 LPA TO 20.00 LPA
Role Details:
Designation: AVP and Lead Digital Customer connect ExperienceRole type: People ManagerDepartment: DigitalReporting to: Director and Head- DigitalLocation: Mumbai HO
Your Role (summary): AVP and Lead Digital Customer connect and Experience
This role will be responsible for
1. Establish Customer connect for helping customers with challenges faced for transactions or servicing their queries2. Developing and implementing Digital customer ...