1 Opening(s)
3.0 Year(s) To 5.0 Year(s)
10.00 LPA TO 11.00 LPA
• Managing and monitoring delinquent account collection for the assigned portfolio.• Managing a team of min 2 team managers & 6 to 7 team leaders with a team of 150+ telecallers.• Monitoring telecalling team performance and reviewing them.• Responsible for managing attrition amongst the team• ...
1 Opening(s)
10.0 Year(s) To 13.0 Year(s)
10.00 LPA TO 16.00 LPA
To monitor and improve quality across various customer operations processes and customer touch points by means of regular and structured audit mechanism.
What you’ll bring to the team:
Conduct audits on the customer onboarding process, focusing on document compliance, Digital Verification (DV) process accuracy, Customer Acquisition Form (CAF) warehousing, and contract versus ...
1 Opening(s)
10.0 Year(s) To 15.0 Year(s)
20.00 LPA TO 20.00 LPA
Role Details:
Designation: Lead Digital Customer connect ExperienceRole type: People ManagerDepartment: DigitalReporting to: Director and Head- DigitalLocation: Mumbai HO
Your Role (summary): AVP and Lead Digital Customer connect and Experience
This role will be responsible for
1. Establish Customer connect for helping customers with challenges faced for transactions or servicing their queries2. Developing and implementing Digital customer service ...
1 Opening(s)
10.0 Year(s) To 15.0 Year(s)
20.00 LPA TO 20.00 LPA
Role Details:
Designation: AVP and Lead Digital Customer connect ExperienceRole type: People ManagerDepartment: DigitalReporting to: Director and Head- DigitalLocation: Mumbai HO
Your Role (summary): AVP and Lead Digital Customer connect and Experience
This role will be responsible for
1. Establish Customer connect for helping customers with challenges faced for transactions or servicing their queries2. Developing and implementing Digital customer ...