1 Opening(s)
5.0 Year(s) To 8.0 Year(s)
10.00 LPA TO 12.00 LPA
KEY RESPONSIBILITIES
Strengthening channel/Bank partner relationshipwith regular engagement Engage regularly with partners to monitor andimprove performance and tracking of key metrics. Ensuring Regular governance to discuss the KPImovements To be the one stop solution provider for channel and bankfor renewal related queries Co-ordination with cross functional teams for newinitiatives and ...
3 Opening(s)
7.0 Year(s) To 10.0 Year(s)
11.00 LPA TO 12.00 LPA
KEY RESPONSIBILITIES
Digital Customer Engagement
Call Quality Audit of digital calls taken by respective team members.
Ensuring quality in Digital calls and responsible for Call Quality Scores.
Reduction in CXO escalation / Service Grievance
13M & 25M Persistency
Driving 0-60-day collection by calling the customers / sellers
Driving 0-90-day collection by calling the customers / sellers
Creating visibility ...