2 Opening(s)
5.0 Year(s) To 15.0 Year(s)
10.00 LPA TO 15.00 LPA
Job Title: Customer Service
Manager Grade:
Division/Department: Profile Division
Work Location: Kanpur
Total Work Experience: 8 – 10 years
Age /Gender Preference (if any): Male
Travel Required: Yes
Reports to (Title of Manager): GM
EDUCATION QUALIFICATION: BTech/Engineer
OTHER PROFESSIONAL COURSES/CERTIFICATION (if required): CRM, Data Analytics
DUTIES AND RESPONSIBILITIES:
Job Summary:
To ensure the highest level of customer satisfaction by overseeing and optimizing ...
2 Opening(s)
5.0 Year(s) To 10.0 Year(s)
5.00 LPA TO 7.00 LPA
We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenanceservices for LED TV, Air Conditioners, and Washing Machines. The successful candidate will beresponsible for managing service technicians, optimizing service operations, and enhancing customerexperience.Key Responsibilities:Team Leadership: Lead and mentor a team of service technicians, providing ...
1 Opening(s)
15.0 Year(s) To 20.0 Year(s)
10.00 LPA TO 15.00 LPA
Job Summary:
The Program Manager is responsible for managing and coordinating large-scale, multi-project programs designed to deliver enterprise telecom solutions. This role involves overseeing the implementation of services such as high-speed internet, MPLS, SD-WAN, and cloud connectivity solutions, ensuring alignment with strategic objectives, timelines, and budgets. The Program Manager collaborates with ...
1 Opening(s)
12.0 Year(s) To 20.0 Year(s)
20.00 LPA TO 22.00 LPA
Job Purpose:
This position will be responsible for all technical aspects of the organization's operations and infrastructure.
Key Responsibilities
Network Infrastructure Management
ü Responsible for planning, deployment, and maintenance of core and access network infrastructure.
ü Ensure high availability, redundancy, and scalability.
Resolving Technical Escalations
ü Collaborate with the teams for resolving technical escalations.
ü Troubleshoot complex customer network issues.
Technical Strategy
ü Implement the ...
4 Opening(s)
2.0 Year(s) To 5.0 Year(s)
5.00 LPA TO 6.00 LPA
Resolution of Queries:
Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement’s
Ensure adherence to documented processes, procedures and controls
Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved
Ensure follow up with ...
1 Opening(s)
2.0 Year(s) To 4.0 Year(s)
6.00 LPA TO 6.50 LPA
1. Job Purpose StatementTo handle RBI complaints, customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Keep records of customer interactions, process customeraccounts and file documents. Follow communication procedures, guidelines and policies. Take the extramile to engage customers.2: Duties & Responsibilitieso Ownership of all ...
1 Opening(s)
5.0 Year(s) To 10.0 Year(s)
12.00 LPA TO 16.00 LPA
Job Summary:
The End User Support Manager will oversee the end-user support team, ensuring efficient and effective resolution of technical issues. This role involves managing support operations, developing support strategies, and maintaining high levels of customer satisfaction.
Key Responsibilities:
Lead and manage the end-user support team, providing guidance and support.
Develop and implement support ...
1 Opening(s)
2.0 Year(s) To 3.0 Year(s)
5.00 LPA TO 7.00 LPA
JOB DESCRIPTION of Endpoint Security Support Executive
Job Title (Designation): Assistant Manager II
Endpoint Security Support Executive
Department: Information Technology
Reports to: Senior Manager
Experience: 2 /3 Years of work experience
Required Qualification: Diploma in Engineering/Any Graduation Degree
Preferred Qualification: Diploma in Engineering/Any Graduation Degree
Skill, Knowledge & Trainings:
Excellent command / highly proficient in spoken and written English
Should have Exceptional customer service ...
1 Opening(s)
3.0 Year(s) To 8.0 Year(s)
2.00 LPA TO 4.50 LPA
Exposure to Advance excel & must have experience on SAP
Maintaining all Data & MIS Reports.
Undertake customer surveys, consultation, exit surveys and elicit feedback on service in order to improve service delivery. • Challenge current methods of service delivery and identify, recommend and implement improvement. • Maintain MIS, network element and MDF as per ...
2 Opening(s)
5.0 Year(s) To 7.0 Year(s)
9.00 LPA TO 10.00 LPA
• Knowing basics of Coating materials• Knowledge about How to prepare the surface of the materials and apply coating.• Should be able to conduct basic coating inspections.• Undertaking QA/QC Coating Activitiesin the Workplace on daily basis.• Monitor Weather Conditionsfor surface preparation and coating Applications.• Coating Inspection work as per Company/Project ...