58 Job openings found

We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenanceservices for LED TV, Air Conditioners, and Washing Machines. The successful candidate will beresponsible for managing service technicians, optimizing service operations, and enhancing customerexperience.Key Responsibilities:Team Leadership: Lead and mentor a team of service technicians, providing ...

Role Details: Designation: Lead Digital Customer connect ExperienceRole type: People ManagerDepartment: DigitalReporting to: Director and Head- DigitalLocation: Mumbai HO Your Role (summary): AVP and Lead Digital Customer connect and Experience This role will be responsible for 1. Establish Customer connect for helping customers with challenges faced for transactions or servicing their queries2. Developing and implementing Digital customer service ...

Role & responsibilities   Customer experience ,Customer Management,Customer Success,Client Onboarding Upselling,Communication Skills,Account Management,Client Success,Revenue Expansion Process Improvement Initiatives,Process Implementation. Churn management, enhanced customer engagement and advocacy, renewal quotas, CSAT scores, etc. Building an onboarding team from scratch, and handling CS operations and  programs, directly under the vice president of customer success. Independently lead a customer success platform implementation project ...

Handle and manage complaints received via ERP, regulatory portals and leadership team. Ensure 100% closure of customer issues received via above sources within stipulated TAT. Responsible for ensuring delivery of exemplary customer experience. Ability to think, plan and execute with a “start-up” mentality. Recruit, mentor and develop service agents and nurture an environment where ...

1. Job Purpose StatementTo handle RBI complaints, customer complaints, provide appropriate solutions and alternatives within thetime limits; follow up to ensure resolution. Keep records of customer interactions, process customeraccounts and file documents. Follow communication procedures, guidelines and policies. Take the extramile to engage customers.2: Duties & Responsibilitieso Ownership of all ...

Key Responsibilities: Chatbot Strategy & Management:o Develop and manage the end-to-end chatbot strategy for customeronboarding and sales, customer service, and collections across platformssuch as WhatsApp, website, and our Saathi mobile App.o Drive chatbot improvements, focusing on business outcomes such asenhanced customer experience, increased conversion rates, and efficientcollections.o Define the roadmap ...

We are looking for a Market Manager who will be responsible for overseeing the overall operations,performance, and strategic direction of the business or organization This role is ideal for someone whohas extensive experience in operational management, optimizing processes, and leading teams in a fast-paced environment. The ideal candidate will possess ...

1. Loan Repayment Management: Oversee the loan repayment process, ensuring timelyand accurate payment processing.2. Customer Service: Provide excellent customer service, responding to customer inquiriesand resolving issues related to loan repayment.3. Team Management: Lead and manage a team of loan servicing professionals, providingguidance, training, and coaching to ensure excellent performance.4. Process Improvement: Continuously review and improve loan repayment processes ...

Job Responsibilities: Day to day liaison with Overseas Customers, proactively understand Customer`sNeeds and offer immediate solution to their Needs/ Situation2. Managing Pre & Post Export Documentation3. Handle Inbound Calls to address the customer’s queries regarding the ProductPortfolio4. Follow up with the customers to expedite their Orders.5. Coordinate with Plants/ Logistics for ...

JOB DESCRIPTION of Endpoint Security Support Executive Job Title (Designation): Assistant Manager II Endpoint Security Support Executive Department: Information Technology Reports to: Senior Manager Experience: 2 /3 Years of work experience Required Qualification: Diploma in Engineering/Any Graduation Degree Preferred Qualification: Diploma in Engineering/Any Graduation Degree Skill, Knowledge & Trainings: Excellent command / highly proficient in spoken and written English Should have Exceptional customer service ...