25 Job openings found

Job Title Quality Analyst – VRM (Outbound Processes) Role Summary The Quality Analyst (QA) will monitor and evaluate outbound VRM (Virtual Relationship Manager) interactions to ensure compliance, proper financial advisory, and superior customer experience. The role focuses on identifying performance gaps, reducing risk, and coaching agents to optimize conversion and service quality. Key Responsibilities Call ...

We are seeking a highly organized and proactive SDSA (Service Delivery and Service Assurance)engineer to oversee the efficient delivery and assurance of services for our BB customers / Partnerswithin the designated area. The successful candidate will be responsible for ensuring the achievement ofKPIs through continuous improvement initiatives.Responsibilities: Ensure timely service ...

We are seeking a highly organized and proactive SDSA (Service Delivery and Service Assurance)engineer to oversee the efficient delivery and assurance of services for our BB customers / Partnerswithin the designated area. The successful candidate will be responsible for ensuring the achievement ofKPIs through continuous improvement initiatives.Responsibilities: Ensure timely service ...

Job Summary:   This role will be leading the Strategic Planning, Deployment, Maintenance and Performance of the Fibre Network Infrastructure, Service Delivery & Service Assurance.   Key Responsibilities:   Fibre Network Strategy & Operations Develop and lead the strategic expansion, modernization, and maintenance of the fibre network. Oversee network design, build-out, splicing, testing, and commissioning activities. Ensure high ...

Job Description Title: Service & Application EngineerReports To: Senior Service ManagerPeers: ASMs, Service Engineers & Application SpecialistsOther Key Relationships: RSMs, KOLs, Customers, Service Associates & Other Functional Support StaffSummary of Position The Service & Application Engineer’s primary responsibility is to deliver high-quality service to enhance customer loyalty and advocacy. The role involves: • Enrolling ...

Job Description Title: Service & Application EngineerReports To: Senior Service ManagerPeers: ASMs, Service Engineers & Application SpecialistsOther Key Relationships: RSMs, KOLs, Customers, Service Associates & Other Functional Support StaffSummary of Position The Service & Application Engineer’s primary responsibility is to deliver high-quality service to enhance customer loyalty and advocacy. The role involves: • Enrolling ...

Job Description:   Engage directly with key enterprise clients to understand requirements and manage expectations. Coordinate with cross-functional teams including sales, network operations, field teams, and customer support to ensure highest quality service standards. Monitor project KPIs and prepare reports for executive leadership Adherence to SLAs and service delivery metrics Drive continuous improvement in delivery processes ...

Designation – Senior Manager / Manager Location – Any Job deliverables – Responsible for overall end user service delivery and SLA Compliance. Promptly respond and resolve incidents reported via email / phone with top prioritization given to senior members of the firm. Need technically strong candidate has hands-on experience in desktop, laptops, printer, audio-video conferencing, and network ...

Lead is responsible for the technical and functional operations and maintenance of financial processes implemented through SAP, Hyperion, Lease accounting, ASP / GSP tools for renewable energy business. The position is responsible for the following: Solutioning and Solution Support - Provide Solution Architecture guidance for identified projects- To leverage and implement best practice across ...

Job Title/Designation: Advanced Engineer--Infrastructure (Desktop software/hardware), Mumbai   Employment Type: Full Time, Permanent   Job Description:  Division: Technology - Infrastructure Services Summary Description: To resolve, promptly and effectively, whilst demonstrating technical efficiency all support calls relating to desktop software/hardware, installation and maintenance while demonstrating and delivering excellent customer service throughout. Additionally, maintain all relevant procedures and documentation, proactively identify ...